Find here the answers to the most frequently asked questions about our services and process.
General
We need all relevant documents: contracts, payment receipts, emails, screenshots and any information related to the fraudulent transaction. The more complete your file, the more precise our analysis will be.
Yes, the initial analysis of your case is entirely free and without obligation. We honestly inform you of the chances of recovery before any paid steps.
We operate in over 30 countries, mainly in Europe, North America and Asia. Through our partnerships with local law firms, we can handle cases involving fraudsters in almost any jurisdiction.
All your data is processed in compliance with GDPR. Your information is never shared with third parties without your explicit consent. We use end-to-end encryption protocols to protect your communications.
Timelines and process
The duration varies depending on the complexity of the case. Some cases are resolved within weeks through alternative mechanisms (ADR), others may take several months if legal proceedings are necessary.
An expert from our team will contact you within 24 business hours of receiving your file.
The procedure varies depending on the nature of the fraud and the information available. Our experts will guide you step by step, explaining each action and keeping you informed of progress.
Yes, you receive regular email updates. Our team remains available to answer your questions throughout the process.
Fees and guarantees
Our fees vary depending on the complexity of the case and the amount to be recovered. They are communicated transparently after the initial free analysis, before any commitment on your part.
We offer a full refund of our fees within 14 business days if you are not satisfied with the progress of the process. Your satisfaction is our priority.
Our pricing policy is discussed on a case-by-case basis. In some cases, we offer conditional arrangements. We will detail the terms during the initial consultation.
Types of scams
We cover 12 types of scams: cryptocurrencies, trading, bitcoin, forex, fictitious investments (real estate, gold, diamonds, vineyards, wind turbines), exchange losses, hacking, Ponzi, romance scam, fake loans, ransomware and sextortion.
Yes, this is one of our specialties. Our blockchain analyst team can trace transactions on major chains (Bitcoin, Ethereum, etc.) and identify destination wallets, even if obfuscation techniques have been used.
In case of sextortion, do not pay the ransom and do not respond to extortionists' messages. Contact us immediately. We can help identify the perpetrators, protect your data and coordinate with competent authorities.
In some cases, yes. It depends on the payment method used (bank transfer, crypto, card) and the location of the fraudsters. Our initial analysis will give you an honest assessment of the possibilities.
A specific question?
Contact our experts
Can't find the answer to your question? Our experts are available to respond within 24 hours.